Skills & Qualifications

•    User Research & Usability Testing
•    Wireframing & Rapid Prototyping
•    Voice Design, VUI testing
•    Conversational Design Principles
•    Wizard of Oz Testing & Concierge Testing
•    Dialogflow, Pivotal Tracker, Asana
•    MailChimp, Slack, Podio, Trello, Miro
•    Survey Monkey, Optimal Workshop
•    Axure RP, Sketch, InVision, Adobe Xd, Figma
•    Adobe Creative Suite (Photoshop, Illustrator, Premiere, Xd)

Projects

Alexa Experiences - Amazon

Designing conversational interactions for Alexa’s personality team and kid’s experiences. Created design guides and assisted in designing an internal content management tool.

IVR Redesign, Automated Phone System - Home Depot

A voice-based artificial intelligence solution that allows customers to get to where they need to go with speed, accuracy, and ease.

DEEPR Mobile (iOS) App

A mobile solution that provides a database of questions for users to develop better relationships through more meaningful questions.

Oakland Navigator, Augmented Reality Design Mobile (iOS) App - Oakland Cemetary

A mobile solution that allows the visitors to explore the cemetery in an immersive way by learning about each gravesite and the residents that lie there. 

Dive Equipment Center, Desktop Interface Design - Georgia Aquarium

A desktop solution for the dive operations team that allows divers to integrate their inventory and maintenance system. 

Posman Cards, Microsite Design - Posman Books

A desktop solution for a local brick & mortar store of Posman Books located at Ponce City Market. The design utilizes insights gathered from card sorting with various users and effectively organizes the information within the microsite.  

Professional Experience

AMAZON | Voice User Interface Designer
09/2020 - Present

•    Design end-to-end multimodal experiences for Alexa’s personality team as well as lead efforts for the Alexa North Star Team.

THE HOME DEPOT | Sr. User Experience Designer
08/2017 - 08/2020

•    Establishing a voice design strategy for the company's IVR design.
•    Grew conversational design practices across the entire company.
•    End-to-end product design with a balanced team.

KOLLABORATION | Executive Director
08/2016 - 12/2019

•    Led a team of 10+ designers and delegated responsibilities for 20+ community events.
•    Built a marketing strategy and grew social media engagement by 100%.
•    Executed marketing strategy for quarterly events throughout the year.

SUBHANI & SUBHANI, LLC | Legal Translator                                                                                  
 07/2016 – 03/2017

•    Establish and maintain relations with over a dozen Korean clients and 20+ U-VISA clients.
•    Prepared, analyzed, and audited 25+ EB-2, EB-3, E2, H1B, and F1 Visa applications. 

LAW & MORAN, ATTORNEYS AT LAW | Paralegal
07/2015 – 04/2016                                                                                                            

•    Assisted with day-to-day administrative work and maintained communication with clients.
•    Drafted and researched over 40+ various types of legal documents such as complaints, discovery, trial packets, etc.

UGA OFFICE OF INTERNATIONAL EDUCATION | Social Media Intern, Peer Advisor
08/2013 – 12/2013

•    ­­Managed all social media accounts including Facebook, Pinterest, Instagram, and Twitter.
•    Responsible for advising 100+ students on study and work abroad opportunities individually and through group presentations.                                 

Education

GENERAL ASSEMBLY                                                                                                             
05/2017

•    User Experience Research & Design Immersive                                                                          
•    600+ hours, over 10 weeks of professional training in UX with a focus on industry best practices. Developed a full range of UX disciplines, practices, and tools. 

UNIVERSITY OF GEORGIA                                                                                                                
05/2015

•    BA in Economics, BA in International Affairs
•    Study Abroad: Oxford University (2013) and Yonsei University (2011)
•    Honors: Dean’s List, Hope Scholar
•    Certificates: Global Studies, Study Abroad